A few months ago we discussed an issue where Gmail might occasionally (or if you are really unlucky, constantly) cough up an “Oops…” error when you try to sign in, or even when doing something like sending an email.

Google doesn’t really have any way for its users to contact them directly, so they hope that, if they keep their reference guides and support sites as current as possible, their users will be able to help themselves. In most cases users do in fact find the information they are looking for.

This seems to be the case with our error #102, between the time we reported the issue happening and now, Google included it in their handy troubleshooting tool. There are other ways you can get to parts of this page, but I recommend bookmarking the link because most Gmail questions and problems are listed here in a very logical fashion.

For example, let’s find oops error #102. Go to Signing In and Loading > I get an error when I try to sign in > Oops > and the 102 radio button.

At this point, Google will give you a couple of tips.. first, try logging in through HTTPS (a secure connection), and they have the link https://mail.google.com.

Or, try logging in using the older version of Google Mail. If you are able to log in, you can switch to the older version by clicking the link in the upper-right-hand corner of the main Gmail window. However, if you can’t log in, they provide a handy link for that too: http://mail.google.com/mail/?ui=1.

That is just one of the areas where this troubleshooting page will come in helpful. So bookmark it, and use it as your first stop if you run in to any other Gmail errors.